MyHSS

HSS is always seeking ways to improve our patients’ experience. With the new MyHSS app, you can manage your care and access important information and resources at HSS, all in one place. MyHSS is designed to give you quicker, easier access to the information you need. 

The MyHSS app will allow you to:

• Access your HSS medical record, billing record and test results
• Schedule appointments with specialists you have seen before or new specialists, in person or virtually
• Schedule physical therapy appointments, either in person or virtually
• Schedule urgent care visits, either in person or virtually
• View details of past and upcoming appointments
• Access HSS produced content and resources directly from the app
• Get directions to doctors’ offices, parking, and other local amenities at the main HSS location in Manhattan (coming soon!)
• Complete pre-check forms and other appointment-related questionnaires

Get MyHSS

It's here! It is FREE and available for both iOS and Android devices.

For help downloading or using MyHSS, call the MyHSS Help Desk at 844.269.4509. 

For detailed instructions on using the MyHSS app, download our MyHSS User Guide.

MyHSS FAQs 

How is the new MyHSS app different from the MyHSS patient portal?

The new MyHSS app will have the same helpful features as the MyHSS patient portal but will be easier to use and offer additional features as well. 

What do I have to do if I already use the MyHSS patient portal? 

You will need to download the new MyHSS app through the Apple App Store or Google Play. You will still be able to use the current MyHSS patient portal through the MyChart app, but after a period of time, you will need to download the new MyHSS app to access the MyHSS patient portal. 

How do I download the new MyHSS app? 

Search for MyHSS in the App Store if you have an Apple device or Google Play if you have an Android device. The screenshot below shows what the app looks like in the App Store. Tap the download icon to begin download. Once download is complete, the app will appear on your home screen. Tap the icon to get started! 

How can I learn more about the features in MyHSS? 

Click on the link at the top of this page to see an animation highlighting important new features. 

Can I access MyHSS on both mobile and web? 

Yes, there are both mobile app and web versions of MyHSS. There are some differences between the web and mobile experiences, but for the most part they offer the same functions and tools. You can use whichever version is easiest and most convenient for you.
 

To access MyHSS, choose from the following options:

• I already activated MyHSS. Log in to MyHSS
• I have an activation code. Activate your MyHSS account
• I don't have an activation code. Request activation
• I visited HSS before January 31, 2016. Get my medical records

While most HSS physicians are using MyHSS in their offices, some may not. If this is the case with your physician, you may still sign up for MyHSS, but limited information will be available to you. For example, you will not be able to message or request an appointment with your physician's office through MyHSS.