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Visitor Information

At HSS, we aim to make visiting loved ones after surgery as open and convenient as possible.* For this reason, 24-hour visitation is available in most patient rooms, including the 5th floor Orthopedic Special Care Unit (OSCU) and Step Down Unit (SDU). Please note, restricted times and special visiting rules apply to recovery areas (also known as post-anesthesia care unit or PACU rooms), where patients are located during the first few hours after surgery.

If you have any questions, please call 212.774.7547.

Hospital Rules and Guidelines

The rules shown below apply in every patient room and recovery area, with the exception of pediatrics.** Please be mindful of other patients while visiting and always observe the rules listed in each area, as well as quiet time and weekend regulations.

Image: Graphical icon of two people.
No more than 2 visitors in an inpatient room.
Image: Graphical icon of an adult with child
Child visitors under 14 are not permitted in any room.
Image: Graphical icon indicating no sleeping permitted.
Sleeping in patient rooms is strictly prohibited.**
Image: Graphical icon indicating limiting cell phone use
Please silence your phone and refrain from making calls.
 
Image: Graphical icon indicating no sleeping permitted.
Please no photos, videos or video calls to respect privacy.
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Do not visit if you have been sick or unwell for past 48 hours.
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Do not assist patients out of bed. Contact a staff member for help.
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Carry on cheerful conversations in quiet tones with all patients.
 

 

When visiting our patient care units, we ask that you follow our Hospital rules and regulations for the safety and well-being of our patients. Please note the special rules that apply in particular types of rooms and recovery areas.

In Recovery Rooms (PACU Rooms)

All Recovery Rooms

  • Only one visitor may accompany a patient on the day of surgery and into the Post-Anesthesia Care Unit (PACU). Additional visitors may wait in our main lobby. For pediatric patients, both parents/guardians are permitted.
  • Photography and videography is strictly prohibited for our patients’ privacy.
  • Food, drinks, flowers and gifts are NOT permitted
  • Cell phones must be silenced while visiting.

4th Floor PACU Rooms

  • One visitor is permitted during each visit, and visits cannot be shared or divided.
  • Visits are 15 minutes in length and take place at:
    10:00 am | 12:00 pm | 2:00 pm | 4:00 pm | 6:00 pm | 8:00 pm

*There is also an 8:00 am visiting time for patients staying overnight in the 4th Floor Recovery Area/PACU.

1st & 9th Floor PACU Rooms

  • Patient/Nurse Liaisons must accompany you to the Recovery Area (PACU) during all visits.
  • Visiting Hours: please ask the patient liaison for details.

Special Procedures Unit (SPU) (429 East 75th Street)

  • Patient/Nurse Liaisons must accompany you to the Recovery Area (PACU) during all visits.
  • Visiting Hours: please ask the patient liaison for details.

In OSCU (Orthopedic Special Care Unit) and Step Down Unit

  • All rules for inpatient room apply but, in addition, NO food, drinks, flowers or gifts are permitted in these units.

All visitors who enter the hospital between the hours of 9:00 pm and 5:00 am on weekdays and at any time on weekends must register at the information desk. You will be asked to:

  • Provide a valid photo ID (Driver's license preferred)
  • Take a photo for your visitor badge. Badges are valid for 24 hours.
  • Wear your badge. It is required to be worn and visible at all times for security measures.

Quiet Time

Please help to promote healing by observing quiet time from 10:00 pm to 6:00 am. During that time, please use soft tones while communicating with your loved ones. Please silence your phones and minimize the volume on your TVs.

 

Contact Us

General Help Numbers:

  • Main Operator: 877.659.4525
  • 24-hour Patient Information: 212.606.1377
  • Family Resource Line: 212.774.7547
Patient & Family Atrium Phone Numbers:
  • 1st Floor: 646.797.8301
  • 4th Floor: 212.774.2201
  • 9th Floor: 212.774.2179
  • SPU (429 E 75th Street): 646.714.6768
 

Neighborhood Directory and Atria Guides

 
 

Below are common questions we receive from visitors on a daily basis. Our highly experienced staff is available to answer any questions or give further explanation of our services in person as well.

Why are visitors under 14 years of age not permitted to visit?
Our first concern is always the health and safety of our patients, visitors and staff. We limit visitation to protect patients from children that may be ill or who are unknowingly incubating a communicable disease like chicken pox, measles or influenza. We also wish to protect young visitors from acquiring infections that may be present in the hospital environment. We appreciate your cooperation with this policy.

How many visitors are permitted in an inpatient room?
There is a limit of two visitors at a time per patient.

Why can't visitors sleep in the inpatient room?
Semi-private rooms are shared and not equipped to accommodate visitors wishing to spend the night. There are a limited number of private rooms that can accommodate overnight visitors. Please call 212.774.7547 for more information about private rooms. Here is a list of local hotels nearby.

Do I need a visitor’s pass to visit a patient?
A visitor’s pass is required between 9:00 pm and 5:00 am on weekdays and all day on weekends. For more information please, go to Night and Weekend Regulations.

Please note that on the day of surgery, you will receive a visitor pass from our Service Excellence Patient Liaisons.

Can I bring flowers, drinks, food or gifts to a patient?
Flowers, drinks, food and gifts are allowed in inpatient rooms only. Visitors are advised to check with the nurse before bringing or giving any food or drinks to a patient. Food, drinks, flowers and gifts are NOT permitted in the recovery area (PACU), OSCU and Step Down.

Is there a parking garage?
Yes. The HSS Belaire Building Garage is located at 525 East 71st Street, New York, NY 10021. Please refer to our neighborhood directory for the additional information on parking garages in the area.

Do you validate parking?
Even though we do not validate parking, the rate that is offered to our visitors and patient has been already discounted. Please refer to our neighborhood directory for the additional information on parking garages in the area.

Do you have a gift shop?

There is no gift shop at HSS. Pyramid Cafés (located in the 1st and 4th floors of the main building) offer newspapers, magazines, earphones, gum, snacks and refreshments for purchase.

Please refer to our neighborhood directory for pharmacies, convenience stores and flower shops in the area.

HSS branded clothing and accessories can be purchased online.

Can I take pictures of the hospital?
You can take pictures of the hospital as long as the picture does not include any people, names, numbers or any other kind of information that could be related to our patients, visitors and staff.

Is there coffee shop or cafeteria?
Yes. The Hospital has a few options for you:

  • Belaire Cafeteria is located in the Belaire Building at 525 E 71st Street. The cafeteria serves breakfast, lunch and dinner. Hours of operation: Mon-Fri 7:00 am - 6:00 pm
  • Pyramid Cafés. Located in the Main Building at 535 E 70th Street. Cafes offer some snacks, sandwiches and refreshments for purchase.
  • 1st Floor. Main Hospital Lobby: Mon-Fri 6:00 am - 8:00 pm; Sat 7:00 am - 5:00 pm; Sun 7:00 am - 4:00 pm
  • 4th Floor. Family Atrium: Mon-Fri 8:00 am - 6:00 pm

Do you have an emergency room?
We do not have an emergency room, but HSS Ortho Injury Care now offers same-day or next-day evaluations and care for patients with sprains, strains and possible fractures.

 

* HSS welcomes visitors without regard to age, race, color, ethnicity, national origin, religion, culture, language, sex, sexual orientation, gender identity or expression, physical or mental disability, or socioeconomic status. The Hospital may restrict visitation for a patient based on clinical or other reasons that might interfere with patient care. Patients may choose who will and will not be permitted to visit them and may also communicate to hospital staff any restrictions they would like to place on visitation. Patients may designate others to make visitation decisions on their behalf.

** Only the pediatric patient rooms and private rooms at HSS are equipped for overnight visitors. For our pediatric patients, the Hospital permits 24-hour visitation by parents, legal guardians or other appropriate adult companions. Upon request, sleeping accommodations are provided for one parent or designated adult companion to remain overnight with the pediatric patient. Sleeping in shared, semi-private patient rooms is not allowed otherwise. Please speak to a patient liaison for more information about this policy: 212.774.7547.

 

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