The health and safety of our patients, visitors, and employees remains our top priority. HSS is taking precautions to ensure everyone's safety. These measures include visitor limitations and social distance guidelines, which are explained below. All visitor policies apply regardless of vaccination status.
Regardless of vaccination status, visitors are not permitted to accompany adult patients to any outpatient appointment unless special assistance is required. This policy is in place to help proactively social distance and for the safety of our patients, visitors, and staff
Pediatric patients 21 years of age or younger may have one designated visitor.
We encourage patients to keep in contact with their loved ones during their appointments through virtual means, including Skype, FaceTime and/or phone. Staff will assist patients if needed.
Adult patients having inpatient surgery at the Main Hospital will be allowed two (2) designated visitors over 18 years of age during specified visitation hours of 2:00 pm to 6:00 pm. Only one (1) visitor is permitted at a time and they must remain in your room at your side during these visitation hours. Visitors are not permitted in any other areas, including preoperative and postoperative units (PACU), family atriums and waiting rooms.
Visitors are not permitted to accompany adult patients having same day (ambulatory) surgery at the Main Hospital. Visitors are also not permitted to accompany adult surgical patients at the ASC of Manhattan and West Side ASC. Visitors are permitted at drop-off and pick-up only.
Pediatric surgical patients at the Main Hospital, ASC of Manhattan or West Side ASC are allowed one designated visitor over 18 years of age.
Without exception, visitors who do not pass the screening process, including a temperature check, will not be permitted to enter the hospital. Visitors will be provided a mask to be worn at all times and be asked to perform hand hygiene.
Visitors are not permitted for patients receiving aerosolized procedures including nebulizer treatments, high flow oxygen and Bipap, or for patients who have tested positive for COVID.
Accommodations will be made for palliative care, end of life and patients with medical conditions requiring physical, emotional or guardianship support. Need will be determined on an individual basis by Service Excellence, Security, Pediatric and/or Nursing Leadership. Visiting hours for those who meet the exceptions above are from 6:00 am to 10:00 pm.
HSS may suspend visitation at any time.
“Social distancing” means keeping at least six feet of space between yourself and others.
At HSS. we have taken the following steps:
Inpatient rooms have also been set up to allow social distancing between patients, and between visitors and patients.
We ask that you please follow these guidelines to keep everyone safe.
If you have nonmedical questions related to visiting HSS, communication with family and friends on the day of surgery or after, or anything else not addressed below, please call our patient and family resource line at 212.774.7547.
Please see What to Expect During Your HSS Visit.
The rules shown below apply in every patient room and recovery area. Please be mindful of other patients while visiting and always observe the rules listed in each area.
General Help Numbers:
Please note that some information in these guides may have changed due to COVID.
Below are common questions we receive from visitors on a daily basis. Our highly experienced staff is available to answer any questions or give further explanation of our services in person as well.
Is there a parking garage?
Yes. The HSS Belaire Building Garage is located at 525 East 71st Street, New York, NY 10021. Please refer to our neighborhood directory for the additional information on parking garages in the area.
Do you validate parking?
Even though we do not validate parking, the rate that is offered to our visitors and patient has been already discounted. Please refer to our neighborhood directory for the additional information on parking garages in the area.
Do you have a gift shop?
There is no gift shop at HSS. Pyramid Cafés (located in the 1st and 4th floors of the main building) offer newspapers, magazines, earphones, gum, snacks and refreshments for purchase.
Please refer to our neighborhood directory for pharmacies, convenience stores and flower shops in the area.
HSS branded clothing and accessories can be purchased online.
Can I take pictures of the hospital?
You can take pictures of the hospital as long as the picture does not include any people, names, numbers or any other kind of information that could be related to our patients, visitors and staff.
Is there coffee shop or cafeteria?
Yes. We have a few options for you:
Do you have an emergency room?
We do not have an emergency room, but HSS Urgent Ortho Care offers same-day or next-day evaluations and care for patients with sprains, strains and possible fractures.
Due to the safety of staff and recovering patients, no visitors are allowed in the PACU recovery areas.