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Visitor Policy and Information

The health and safety of our patients, visitors and employees remains our top priority. HSS is taking precautions to ensure everyone's safety. These measures include visitor limitations which are explained below. All visitor policies apply regardless of vaccination status. We ask that you please follow these guidelines to keep everyone safe.

For Patients and Visitors

  • Visitors must be 18 years of age or older. See below for the number of visitors allowed for each type of appointment.
  • Masks - All patients and visitors are required to wear masks in our locations.
  • Screening - All patient and visitors will undergo a health and travel screening before each visit. Visitors who do not pass the screening must leave the facility. Completing screening prior to arrival will save you time at entry. Learn how to download Health Pass by CLEAR.
  • Vaccination - Visitors of surgical patients on the day of surgery or in inpatient locations are required to show proof of one of the following:
    • Full COVID-19 vaccination
      Full vaccination means you received your final dose of the Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Covaxin, Novanax, Sinopharm, or Sinovac vaccine at least 2 weeks prior to your visit. Boosters are not required. Official proof of vaccination includes: physical copy or image of vaccination card or certificate, NY Excelsior Pass (if fully vaccinated in the State of New York), uploaded vaccine information to Health Pass by CLEAR
    • OR a negative COVID-19 PCR test result in the last 5 days
      The test must be either a PCR, Rapid PCR, NAAT, or NAA test (not a rapid antigen or home antigen test). See nearby COVID testing sites.
    • OR proof of having COVID-19 in the last 10-90 days
  • Visitor exceptions - If you believe a visitor exception should be made because the patient requires mobility, cognitive or mental health support, please contact your doctor's office or 212.774.7547 to request an exception.
  • Social distancing - HSS promotes social distancing whenever and wherever possible.

Outpatient Locations and Physician Offices

  • Adult patients - One (1) visitor may accompany adult patients to an outpatient appointment or physician office visit. We continue to encourage companions join virtually and our staff can support patients in setting up this virtual connection (via FaceTime or Zoom) when needed.
  • Pediatric patients (21 years and younger) - Two (2) caregivers may accompany pediatric patients to their appointment.

Day of Surgery or Procedure

  • Adult patients - One (1) visitor is permitted from arrival until the patient's procedure, and then the visitor may wait in the surgical waiting room. No visitation in the PACU (recovery room). The visitor my rejoin for the discharge process or visit in the inpatient location as described below.
  • Pediatric patients (21 years and younger) - Two (2) caregivers are permitted from arrival until the patient's procedure, and then they may wait in the surgical waiting room. Only one (1) caregiver is permitted in the PACU (recovery room).

Inpatient Locations

  •  Adult patients - Patients may identify up to two (2) designated visitors per day, with only one (1) visitor permitted at a time. Designated visitors can change day to day, with a maximum of two (2) per day. Visitation hours are 10:00 am - 7:00 pm.
  • Pediatric patients (21 years and younger) - Two (2) caregivers are permitted to visit at the same time from the hours of 9:00 am - 7:00pm daily 
    • Only one (1) caregiver is permitted to stay overnight and must remain the sole overnight caregiver throughout the patient's stay.
      • The overnight caregiver must provide proof of full COVID-19 vaccination AND one of the following: proof of COVID-19 in the last 10 - 90 days OR a negative COVID-19 PCR test result in the last 5 days.

Questions about your visit?

If you have nonmedical questions related to visiting HSS, communication with family and friends on the day of surgery or afterwards, please call our patient and family resource line at 212.774.7547.

Hospital rules and guidelines

The rules shown below apply in every patient room and recovery area. Please be mindful of other patients while visiting and always observe the rules listed in each area.

Image: Graphical icon indicating limiting cell phone use
Please silence your phone and refrain from making calls.
Image: Graphical icon indicating no sleeping permitted.
Please no photos, videos or video calls to respect privacy.
Image: Graphical icon indicating no sleeping permitted.
Do not visit if you have been sick or unwell for the past 48 hours.
Image: Graphical icon showing medical staff
Do not assist patients out of bed. Contact a staff member for help.
Icon of person having cheerful, quiet conversation
Carry on cheerful conversations in quiet tones with all patients.
 

 

Contact Us

General Help Numbers:

  • Main Operator: 877.659.4525
  • 24-hour Patient Information: 212.606.1377
  • Family Resource Line: 212.774.7547
Patient & Family Atrium Phone Numbers:
  • 1st Floor: 646.797.8301
  • 4th Floor: 212.774.2201
  • 9th Floor: 212.774.2179
  • SPU (429 E 75th Street): 646.714.6768
 

Neighborhood Guide

Please note that some information may have changed due to COVID.

 

Please view frequently asked questions about what to expect during your visit.

Below are common questions we receive from visitors on a daily basis. Our highly experienced staff is available to answer any questions or give further explanation of our services in person as well.

Is there a parking garage?
Yes. The HSS Belaire Building Garage is located at 525 East 71st Street, New York, NY 10021. Please refer to our neighborhood directory for the additional information on parking garages in the area.

Do you validate parking?
Even though we do not validate parking, the rate that is offered to our visitors and patient has been already discounted. Please refer to our neighborhood directory for the additional information on parking garages in the area.

Do you have a gift shop?
There is no gift shop at HSS. Pyramid Cafés (located in the 1st and 4th floors of the main building) offer newspapers, magazines, earphones, gum, snacks and refreshments for purchase.

Please refer to our neighborhood directory for pharmacies, convenience stores and flower shops in the area.

HSS branded clothing and accessories can be purchased online.

Can I take pictures of the hospital?
You can take pictures of the hospital as long as the picture does not include any people, names, numbers or any other kind of information that could be related to our patients, visitors and staff.

Is there coffee shop or cafeteria?
Yes. We have a few options for you:

  • Belaire Cafeteria is located in the Belaire Building at 525 E 71st Street. The cafeteria serves breakfast, lunch and dinner. Hours of operation: Mon-Fri 7:00 am - 6:00 pm
  • Pyramid Cafés. Located in the Main Building at 535 E 70th Street. Cafes offer some snacks, sandwiches and refreshments for purchase.
  • 1st Floor. Main Hospital Lobby: Mon-Fri 6:00 am - 8:00 pm; Sat 7:00 am - 5:00 pm; Sun 7:00 am - 4:00 pm
  • 4th Floor. Family Atrium: Mon-Fri 8:00 am - 6:00 pm

Does Hospital for Special Surgery have an emergency room?
HSS does not have an emergency room, but we do offer same-day and next-day appointments for patients with sprains, strains and possible fractures. Learn more.

Due to the safety of staff and recovering patients, no visitors are allowed in the PACU recovery areas.

 

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