HSS welcomes visitors without regard to age, race, color, ethnicity, national origin, religion, culture, language, sex, sexual orientation, gender identity or expression, physical or mental disability, or socioeconomic status. The Hospital may restrict visitation for a patient based on clinical or other reasons that might interfere with patient care. Patients may choose who will and will not be permitted to visit them and may also communicate to hospital staff any restrictions they would like to place on visitation. Patients may designate others to make visitation decisions on their behalf.
Twenty-four-hour visitation is allowed in all inpatient units, including the 5th floor Orthopedic Special Care Unit (OSCU) and Step Down Unit (SDU). For our pediatric patients, the Hospital permits 24-hour visitation by parents, legal guardians or other appropriate adult companions. Upon request, sleeping accommodations are provided for one parent or designated adult companion to remain overnight with the pediatric patient.
Visiting hours for the recovery areas (Post-Anesthesia Care Unit or PACU) on the 1st, 4th and 9th floors vary by location:
4th Floor Recovery Area (PACU) Visiting Hours:
Visits are 15 minutes in length and take place at 10:00am, 12:00pm, 2:00 pm, 4:00 pm, 6:00 pm, 8:00 pm. There is also an 8:00 am visiting time for patients staying overnight in the 4th Floor Recovery Area/PACU.
Please note only one visitor is permitted during each PACU visit and visits cannot be shared or divided. For more details, call our Family Resource line at 212.774.7547 or check with the Patient Liaison on duty by the Family Atrium desk.
1st and 9th Floor Recovery Area Visiting Times:
Please ask the Patient Liaison on each surgical floor for details. You can also ask your healthcare professional or a representative on each surgical floor for more information.
Please help to promote healing by observing quiet time from 10:00 pm to 6:00 am. During that time, please use soft tones while communicating with your loved ones. Please silence your phones and minimize the volume on your TVs.
Recovery Area Visitation Information
We respectfully request that only one visitor accompany you on the day of surgery. We will ask additional visitors to wait in our main lobby.
To ensure the safety, comfort and privacy of all the patients in the Recovery Area, we ask that everyone follow these guidelines:
Visitor Code of Conduct
When visiting our patient care units, we ask that you follow the visitor code of conduct for the safety and well-being of our patients:
For any questions related to the Visitor Code of Conduct, please call 212.774.7547.
Thank you for helping us maintain a healing environment for our patients at Hospital for Special Surgery.
Guides, Directories and Numbers
The following guides can give you more detailed information about specific locations.
Main Operator: 212.606.1000
24-hour Patient Information: 212.606.1377
Family Resource Line: 212.774.7547
Patient & Family Atrium Phone Numbers:
1st Floor: 646.797.8301
4th Floor: 212.774.2201
9th Floor: 212.774.2179