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Visitor Information

Play a vital role in the healing process and enhance the well-being of another.

HSS welcomes visitors without regard to age, race, color, ethnicity, national origin, religion, culture, language, sex, sexual orientation, gender identity or expression, physical or mental disability, or socioeconomic status. The Hospital may restrict visitation for a patient based on clinical or other reasons that might interfere with patient care. Patients may choose who will and will not be permitted to visit them and may also communicate to hospital staff any restrictions they would like to place on visitation. Patients may designate others to make visitation decisions on their behalf.

Visitor information in other languages: العربية (Arabic) | 中文 (Chinese) | Русский (Russian) | Español (Spanish)

For any questions please call 212.774.7547.

Rules and Guidelines

  • Please be advised that no visitors under the age of 14 are permitted.
  • There is limit of two visitors at a time per patient.
  • Sleeping in patient rooms is not allowed. Semi-private rooms are not equipped to accommodate visitors wishing to spend the night
  • If the patient you are visiting is sharing a room, please be mindful of the other patient’s privacy and need for quiet.
  • Plan on spending just a short time visiting. Although the visit is almost always welcome, it can be very tiring for the patient.
  • Carry on a cheerful conversation in a soft tones.
  • Please silence your mobile phone while visiting.
  • Do not visit if you are unwell, particularly if you have cold or flu-like symptoms or if you have had a stomach upset in the last 48 hours.
  • For the patient’s safety, please do not assist patients out of bed. Please contact a clinical staff member for assistance.

Visiting Hours

24-hour visitation is allowed in all inpatient units, including the 5th floor Orthopedic Special Care Unit (OSCU) and Step Down Unit (SDU). For our pediatric patients, the Hospital permits 24-hour visitation by parents, legal guardians or other appropriate adult companions. Upon request, sleeping accommodations are provided for one parent or designated adult companion to remain overnight with the pediatric patient.

Visiting hours for the recovery areas (Post-Anesthesia Care Unit or PACU) on the 1st, 4th and 9th floors vary by location:

4th Floor Recovery Area (PACU) Visiting Hours:
Visits are 15 minutes in length and take place at 10:00am, 12:00pm, 2:00 pm, 4:00 pm, 6:00 pm, 8:00 pm. There is also an 8:00 am visiting time for patients staying overnight in the 4th Floor Recovery Area/PACU.

Please note only one visitor is permitted during each PACU visit and visits cannot be shared or divided. For more details, call our Family Resource line at 212.774.7547 or check with the Patient Liaison on duty by the Family Atrium desk.

1st and 9th Floor Recovery Area Visiting Times:
Please ask the Patient Liaison on each surgical floor for details. You can also ask your healthcare professional or a representative on each surgical floor for more information.

Quiet Time
Please help to promote healing by observing quiet time from 10:00 pm to 6:00 am. During that time, please use soft tones while communicating with your loved ones. Please silence your phones and minimize the volume on your TVs.

Recovery Area Visitation

We respectfully request that only one visitor accompany you on the day of surgery. We will ask additional visitors to wait in our main lobby.

To ensure the safety, comfort and privacy of all the patients in the Recovery Area, we ask that everyone follow these guidelines:

  • Patient/Nurse Liaisons must accompany you to the Recovery Area (PACU) during all visits.
  • One visitor is permitted at the patient’s bedside for each scheduled time. For pediatric patients, both parents/guardians are permitted.
  • Food, drinks, flowers and gifts are NOT permitted in the Recovery Area (PACU).
  • Cell phones must be OFF while in the Recovery Area (PACU) to prevent any interference with medical equipment.
  • For our pediatric patients, the Hospital permits one parent or other designated adult companion to stay overnight with the patient.
  • Children under 14 are not permitted in the Recovery Areas.

Thank you for helping us maintain a healing environment for our patients at Hospital for Special Surgery.

Guides, Directories and Numbers

The following guides can give you more detailed information about specific locations.

Main Operator: 212.606.1000

24-hour Patient Information: 212.606.1377

Family Resource Line: 212.774.7547

 

Patient & Family Atrium Phone Numbers:
1st Floor: 646.797.8301
4th Floor: 212.774.2201
9th Floor: 212.774.2179