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Service Excellence Department

A warm welcome from the Patient Liaison Services Team

Our Family Atria for patients and visitors are located on each of our surgical and procedure floors. Each area is staffed by patient liaisons and volunteers who will greet you and are available throughout the day to answer your questions. We aim to make your visit as comfortable as possible.

When you arrive, please check in at our reception desk. If you are accompanying a patient and would like to leave the area, please leave a phone number with our liaison staff.

For your comfort and convenience, each of our Family Atria offers:

  • Complimentary cell phone charging stations
  • Complimentary coffee and tea (ask patient liaisons for more details)
  • Free Wi-Fi: HSSGuest
  • Newspapers and magazines
  • Vending machines
  • Pyramid Café (4th floor and lobby)

For information on area parking, restaurants, pharmacies, flower shops and many other services, please ask for a copy of our Neighborhood Guide. At HSS, cafés are located in the lobby and the 4th floor of the main Hospital and on the ground floor of the Belaire Building.

Contact Information

  • Ambulatory Surgery (9th floor): 212.774.2179
  • Same Day Surgery (4th floor): 212.774.2201
  • Hand and Foot Center (1st floor): 646.797.8545
  • Special Procedures Unit (429 E. 75th St.): 646.714.6768
  • 24-Hour Patient Information: 212.606.1377
  • We welcome your feedback! Contact us at serviceexcellence@hss.edu.


Surgery Center Guides

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