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Patient's and Parent's Bill of Rights


Contact Information for Questions or Concerns

Should you have questions about any of these rights, or wish to express a recommendation or concern, you may contact one or more of the following:

  • HSS Office of the Patient Experience at 212.774.2403
  • HSS Chief Executive Officer at 212.606.1236, or by letter sent to Hospital for Special Surgery, 535 East 70th Street, New York, NY 10021
  • New York State Department of Health by phone at: 800.804.5447 or letter sent to NYS Department of Health, Centralized Hospital Intake Program, Mailstop: CA/DCS, Empire State Plaza, Albany, NY 12237
  • Joint Commission at 800.994.6610, or by letter sent to Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181, or e-mail to complaint@jointcommission.org
  • Medicare Patients Only: Livanta by phone at 866-815-5440 or letter at BFCC-QIO Program, 9090 Junction Drive, Suite 10, Annapolis Junction, MD 20701