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Every year we treat thousands of
patients from around the world.

International Center

Welcome to the Hospital for Special Surgery International Center. We serve patients from around the globe who seek orthopedic and rheumatologic care. We believe traveling to a foreign country for medical care should not be a difficult or anxiety-producing experience, and we strive to make your experience at our hospital as comfortable and easy as possible.

The International Center facilitates the clinical and related needs of international patients and their families with cultural sensitivity, ensuring the highest quality standard of care. Our services include scheduling and confirming medical appointments, preparing cost estimates, coordination of billing and payment arrangements, Hospital Belaire Guest Facility reservations, and arranging medical interpreters. In 2017, the International Center assisted patients from over 80 countries.

From the beginning, our staff will assist you in arranging a referral to the most appropriate physician for your condition. We will then work with you and your family to arrange for all appointments, services, and amenities you will need before, during, and immediately following your hospital visit.

The goal of HSS is to alleviate pain, restore function, and enhance quality of life. The HSS International Center will make certain access to world-class care is not a world away.

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Meet the Team

Patient Services

Image - Brian Vanvelzor headshot
Brian VanVelzor
Assistant Vice President
Coutry of Origin: USA
Languages: English
Image - Stephanie Kerr headshot
Stephanie Kerr
Senior Director
Country of Origin: USA
Languages: English
Image - Wedsew Mussie headshot
Wedsew Mussie
Office Manager
Country of Origin: Ethiopia
Languages: Amharic
Image - Gloria Ramirez headshot
Gloria Ramirez
Patient Relationship
and BD Manager
Country of Origin: Colombia
Languages: Spanish
Image - Nada Ali headshot
Nada Ali
Patient Relationship Manager
Country of Origin: Egypt
Languages: Arabic
Image - Taha Ellilly headshot
Taha Ellilly
Patient Relationship Manager
Country of Origin: Egypt
Languages: Arabic
Image - Julia Dominguez headshot
Julia Dominguez
Patient Relationship Manager
Country of Origin: Dominican Republic
Languages: Spanish
Image - Mina Mikhail headshot
Mina Mikhail
Patient Relationship Manager
Country of Origin: Egypt
Languages: Arabic
Image - Lady Perez headshot
Lady Perez
Patient Relationship Manager
Country of Origin: Colombia
Languages: Spanish
Image - Lara Diab headshot
Lara Diab
Patient Services Coordinator
Country of Origin: Lebanon
Languages: Arabic
Image - Evenice Guirguis headshot
Evenice Guirguis
Patient Services Coordinator
Country of Origin: Egypt
Languages: Arabic
Image - Daisy Rodriguez headshot
Daisy Rodriguez
Patient Services Coordinator
Country of Origin: Puerto Rico
Languages: Spanish
 

Financial Services

Image - Lourdes Gonzalez headshot
Lourdes Gonzalez
Director of Financial Operations
Country of Origin: USA
Languages: Spanish
Image - Liz Cobena headshot
Liz Cobena
Sr. Financial Analyst
Country of Origin: Ecuador
Languages: Spanish
Image - Debbie Chavez headshot
Debbie Chavez
Financial Analyst
Country of Origin: Ecuador
Languages: Spanish
Image - Bing Gao headshot
Bing Gao
Financial Analyst
Country of Origin: China
Languages: Mandarin, Cantonese
Images - Olga Gonzalez headshot
Olga Gonzalez
Financial Analyst
Country of Origin: Dominican Republic
Languages: Spanish
Image - Giselle Urbaez headshot
Giselle Urbaez
Financial Analyst
Country of Origin: Dominican Republic
Languages: Spanish
Image - Charae Hatwood headshot
Charae Hatwood
Data Entry Specialist
Country of Origin: USA
Languages: English
Image - Florence Nozier headshot
Florence Nozier
Refund Specialist
Country of Origin: Haiti
Languages: French, Creole
 

In Country Liaisons

Image - Laura Porcella headshot
Laura Porcella
Dominican Republic Ambassador
Country of Origin: Dominican Republic
Languages: Spanish, French
Email: porcellal@hss.edu
Image - Anagrethel Lewis headshot
Anagrethel Lewis
Panama Ambassador
Country of Origin: Panama
Languages: Spanish
Email: lewisan@hss.edu
Image - Kenan Ordu headshot
Kenan Ordu
Turkey Ambassador
Country of Origin: Turkey
Languages: Turkish
Email: kenanordu@gmail.com
 

Meet the Team

Patient Services

Image - Brian Vanvelzor headshot
Brian VanVelzor
Assistant Vice President
Coutry of Origin: USA
Languages: English
Image - Stephanie Kerr headshot
Stephanie Kerr
Senior Director
Country of Origin: USA
Languages: English
Image - Wedsew Mussie headshot
Wedsew Mussie
Office Manager
Country of Origin: Ethiopia
Languages: Amharic
Image - Gloria Ramirez headshot
Gloria Ramirez
Patient Relationship
and BD Manager
Country of Origin: Colombia
Languages: Spanish
Image - Nada Ali headshot
Nada Ali
Patient Relationship Manager
Country of Origin: Egypt
Languages: Arabic
Image - Taha Ellilly headshot
Taha Ellilly
Patient Relationship Manager
Country of Origin: Egypt
Languages: Arabic
Image - Julia Dominguez headshot
Julia Dominguez
Patient Relationship Manager
Country of Origin: Dominican Republic
Languages: Spanish
Image - Mina Mikhail headshot
Mina Mikhail
Patient Relationship Manager
Country of Origin: Egypt
Languages: Arabic
Image - Lady Perez headshot
Lady Perez
Patient Relationship Manager
Country of Origin: Colombia
Languages: Spanish
Image - Lara Diab headshot
Lara Diab
Patient Services Coordinator
Country of Origin: Lebanon
Languages: Arabic
Image - Evenice Guirguis headshot
Evenice Guirguis
Patient Services Coordinator
Country of Origin: Egypt
Languages: Arabic
Image - Daisy Rodriguez headshot
Daisy Rodriguez
Patient Services Coordinator
Country of Origin: Puerto Rico
Languages: Spanish
 

Financial Services

Image - Lourdes Gonzalez headshot
Lourdes Gonzalez
Director of Financial Operations
Country of Origin: USA
Languages: Spanish
Image - Liz Cobena headshot
Liz Cobena
Sr. Financial Analyst
Country of Origin: Ecuador
Languages: Spanish
Image - Debbie Chavez headshot
Debbie Chavez
Financial Analyst
Country of Origin: Ecuador
Languages: Spanish
Image - Bing Gao headshot
Bing Gao
Financial Analyst
Country of Origin: China
Languages: Mandarin, Cantonese
Images - Olga Gonzalez headshot
Olga Gonzalez
Financial Analyst
Country of Origin: Dominican Republic
Languages: Spanish
Image - Giselle Urbaez headshot
Giselle Urbaez
Financial Analyst
Country of Origin: Dominican Republic
Languages: Spanish
Image - Charae Hatwood headshot
Charae Hatwood
Data Entry Specialist
Country of Origin: USA
Languages: English
Image - Florence Nozier headshot
Florence Nozier
Refund Specialist
Country of Origin: Haiti
Languages: French, Creole
 

In Country Liaisons

Image - Laura Porcella headshot
Laura Porcella
Dominican Republic Ambassador
Country of Origin: Dominican Republic
Languages: Spanish, French
Email: porcellal@hss.edu
Image - Anagrethel Lewis headshot
Anagrethel Lewis
Panama Ambassador
Country of Origin: Panama
Languages: Spanish
Email: lewisan@hss.edu
Image - Kenan Ordu headshot
Kenan Ordu
Turkey Ambassador
Country of Origin: Turkey
Languages: Turkish
Email: kenanordu@gmail.com
 

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Services We Provide

Below is a description of the primary services we offer and provide to our international patients. These are complimentary services and are of no additional cost to HSS patients. Any questions or concerns not addressed in this section can be posed to our staff via email at international@hss.edu or by calling us directly at +1 212.606.1186.

Medical Care Arrangements
First, you should request an appointment with an HSS physician via the International Center. You can also call us directly.

Once you contact the International Center, our specially trained staff will request from you clinical information including, but not limited to, medical notes (in English) from any other physicians you may have seen, diagnostic reports and images, etc. Based on the medical information you provide, our staff will refer you to the appropriate doctor and schedule all of the necessary appointments and diagnostic studies. All appointments are confirmed via phone, fax, or email. Our staff will be in contact with you and your family to accommodate and arrange for any needed support services throughout the hospital stay.

In order to expedite your medical evaluation at HSS, you or your referring physician can send the following information found here to the International Center in advance via fax or mail.

Financial Services
The staff at the International Center will provide you with an estimate of treatment costs based on your particular condition and treatments, and will explain each part of the estimate to you. Once you arrive at HSS, International Center staff will help you manage all of the financial aspects of your visit, including coordinating payments to various doctors and offering information about how to wire funds from home.

Medical Interpreters
International Center staff speak several languages and can serve as interpreters for you during your visit. Additionally the Hospital provides medical interpretation, as well as communication assistance and devices. You will have interpretation during your medical and related appointments to ensure you have the best clinical experience. These interpretative services are also provided free of charge. Please let us know in advance if you would like an interpreter.

Accommodations
The Belaire Guest Facility is conveniently located near the hospital. The accommodations offer comfortable lodging for patients and their families. Studio, one- and two-bedroom units can be combined to offer suites that can accommodate up to six guests. Each unit has a full-service kitchenette, full bath, and a living room/seating area, as well as telephone and television services. The guest facility at HSS has 24-hour security and each room has an intercom to the main lobby.

The International Center staff can also provide you with recommendations on short and long-term lodging accommodations.

Transportation
There are a number of car services listed in the Neighborhood Directory you need to arrange for transportation to and from the airport, hospital and hotel. In addition to the standard black car service, we can also provide information on a specialty car service that provides assistance with baggage, security, and special needs at the airport. Please ask us for more information if you are interested in this service.

Since you are in New York City, there are also always taxis which are readily available at every airport terminal and easy to hail near the hospital!

Services We Provide

Below is a description of the primary services we offer and provide to our international patients. These are complimentary services and are of no additional cost to HSS patients. Any questions or concerns not addressed in this section can be posed to our staff via email at international@hss.edu or by calling us directly at +1 212.606.1186.

Medical Care Arrangements
First, you should request an appointment with an HSS physician via the International Center. You can also call us directly.

Once you contact the International Center, our specially trained staff will request from you clinical information including, but not limited to, medical notes (in English) from any other physicians you may have seen, diagnostic reports and images, etc. Based on the medical information you provide, our staff will refer you to the appropriate doctor and schedule all of the necessary appointments and diagnostic studies. All appointments are confirmed via phone, fax, or email. Our staff will be in contact with you and your family to accommodate and arrange for any needed support services throughout the hospital stay.

In order to expedite your medical evaluation at HSS, you or your referring physician can send the following information found here to the International Center in advance via fax or mail.

Financial Services
The staff at the International Center will provide you with an estimate of treatment costs based on your particular condition and treatments, and will explain each part of the estimate to you. Once you arrive at HSS, International Center staff will help you manage all of the financial aspects of your visit, including coordinating payments to various doctors and offering information about how to wire funds from home.

Medical Interpreters
International Center staff speak several languages and can serve as interpreters for you during your visit. Additionally the Hospital provides medical interpretation, as well as communication assistance and devices. You will have interpretation during your medical and related appointments to ensure you have the best clinical experience. These interpretative services are also provided free of charge. Please let us know in advance if you would like an interpreter.

Accommodations
The Belaire Guest Facility is conveniently located near the hospital. The accommodations offer comfortable lodging for patients and their families. Studio, one- and two-bedroom units can be combined to offer suites that can accommodate up to six guests. Each unit has a full-service kitchenette, full bath, and a living room/seating area, as well as telephone and television services. The guest facility at HSS has 24-hour security and each room has an intercom to the main lobby.

The International Center staff can also provide you with recommendations on short and long-term lodging accommodations.

Transportation
There are a number of car services listed in the Neighborhood Directory you need to arrange for transportation to and from the airport, hospital and hotel. In addition to the standard black car service, we can also provide information on a specialty car service that provides assistance with baggage, security, and special needs at the airport. Please ask us for more information if you are interested in this service.

Since you are in New York City, there are also always taxis which are readily available at every airport terminal and easy to hail near the hospital!

X

Request an Appointment

To make an appointment, you can fill out our online International Center Appointment Request Form.

You will also need to provide us with the following information:

  • Diagnostic films (X-ray, MRI, etc.) 
  • Medical reports (in English) and any other relevant information on your case.

To find out more about the services offered by the International Center at HSS, please email us at international@hss.edu or through the contact information below.
 
International Center
Hospital for Special Surgery
535 East 70th Street
New York, NY 10021
USA
Tel: +1 212.606.1186
Fax: +1 212.772.6897
 

Request an Appointment

To make an appointment, you can fill out our online International Center Appointment Request Form.

You will also need to provide us with the following information:

  • Diagnostic films (X-ray, MRI, etc.) 
  • Medical reports (in English) and any other relevant information on your case.

To find out more about the services offered by the International Center at HSS, please email us at international@hss.edu or through the contact information below.
 
International Center
Hospital for Special Surgery
535 East 70th Street
New York, NY 10021
USA
Tel: +1 212.606.1186
Fax: +1 212.772.6897
 

 

Why choose HSS? Perhaps our patients say it best.