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At New York’s Hospital for Special Surgery, Advances in Clinical Communications Address Patient Safety, Clinician Satisfaction Issues

Healthcare Informatics—April 19, 2018

Healthcare Informatics interviewed HSS director of operational excellence Nick Wirth, and senior director Peter W. Grimaldi, MS, PA-C, MBA, MPT, about how HSS improved its internal communications system with PerfectServe.

According to the article, the transition to a single communications platform improved correspondences among clinicians and enhanced patient safety.

"Since implementing the solution, we’re seeing 10,000 unique communications or conversations between nurses and PAs every month, and across those, the average response time has been 3.3 minutes to acknowledge the message," said Wirth.

"This has allowed us to assess our benchmarks and our staffing; it gives us information that allows us to redesign care models and repurpose staff in an area of need. We can see that a particular service is extremely busy—the messaging volume can signal whether perhaps patient complexity is playing a role—this can help us to rethink care models," said Grimaldi.

Read the full article at healthcare-informatics.com

 

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