Growing better, not bigger: 5 questions with HSS CEO Lou Shapiro

Becker's Hospital Review—August 30, 2017

In a Q&A with Becker's Hospital Review, HSS president and CEO Louis A. Shapiro discussed how to stay competitive in an increasingly consolidated healthcare landscape.

Earlier this year, Mr. Shapiro distributed a company playbook to all HSS employees, Your Personal Guide: Roadmap to 2020.  According to Mr. Shapiro, it was important to share this playbook to everyone because "the output of an organization is the byproduct of all the people in that organization rowing in the same direction". Success will occur when people feel an ownership in the plan and understand they have an important role to play.

The playbook highlights the need to grow better, versus bigger. "The underlying notion here is that we will be successful as long as we are better than anyone else who does what we do. It doesn't matter if we're bigger - that's not going to help us be distinctive in the marketplace," said Mr. Shapiro.

Mr. Shapiro notes his market strategy is about "delivering HSS caliber care closer to where people live and work so not everyone needs to come into the city for care". He references the collaboration that HSS has with Stamford Health in Connecticut.

Mr. Shapiro also discusses how the HSS Innovation Center and HSS Global Ventures are central to the vision of the hospital. "The goal of the Innovation Center is to partner our scientists and clinicians to identify knowledge that can be exported to the marketplace," said Mr. Shapiro. HSS has a long history of innovation including the modern knee replacement.

Additionally, HSS Global Ventures is the focus for out-of-market growth by exporting the knowledge at HSS to the world through partnerships with other organizations who want to build HSS-like delivery systems in their markets.

Read the full interview at BeckersHospitalReview.com.

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