HSS Palm Beach ASC
561.725.4300
HSS Palm Beach Ambulatory Surgery Center, LLC (HSS Palm Beach ASC) is a state-of-the-art facility providing the highest-quality outpatient surgery options for patients of HSS Florida. It follows the world-class best practices established by Hospital for Special Surgery.
Specialties
Information for Patients and Visitors
Our mission is to provide the highest quality patient care and to improve your mobility and quality of life. One of the ways in which we achieve these goals is by making you an active partner in your care. Please see the information below for how you, your friends and family, and your healthcare team can all play a vital role in providing you with the best care and the best outcomes.
Visitor Policy
Adult patients may be accompanied by a visitor during the intake process, and the visitor may rejoin the patient during the discharge process. Visitors may wait in designated waiting areas during the patient’s stay. Exceptions may be managed by our clinical team when it is medically necessary for a patient’s wellbeing.
Pediatric patients are allowed one caregiver, who may be present throughout intake, recovery, and discharge process.
Online Clinical History
In order to make your care as convenient as possible, HSS Palm Beach ASC asks that you complete an online registration with One Medical Passport®. Choose the appropriate link below:
- I am a first-time user.
Complete the form to create an account. - I am a returning user.
Enter your username and password in the Welcome Back area.
Patient Rights and Responsibilities
Visit the main Patient Policies and Guidelines page for information.
Notice of Nondiscrimination and Accessibility
Visit the main Patient Policies and Guidelines page for information.
Notice of Privacy Practices
English - Notice of Privacy Practices (pdf)
Español - Aviso De Prácticas De Privacidad (pdf)
Your Safety
HSS Palm Beach ASC is committed to your well-being and safety. Our mission is to provide the highest-quality patient care and to improve your mobility and quality of life. One of the ways in which we achieve these goals is by making you an active partner in your care. The purpose of this information is to explain ways in which you, your friends and family and your healthcare team can all play a vital role in providing you with the best care and the best outcomes.
Please share this information with your family and friends while you are at HSS Palm Beach ASC. We welcome your questions and concerns.
What Should I Know About Safety?
Be an active partner in your care.
We urge patients to become involved in their care. Research shows that patients who take part in decisions about their healthcare are more likely to have better outcomes.
Speak up.
- Ask questions if you have concerns or do not understand something about your care.
- Let us know if English is not your primary language. We will gladly provide you with interpreter services.
- Say something if you think you are about to receive the wrong medication or if you think the healthcare professional has confused you with another patient.
- Ask members of your healthcare team if they have washed their hands prior to delivering care.
- Share your medical history with your healthcare team.
- Tell us if you have any allergies.
- Ask a trusted family member or friend to be your advocate.
Seeking education about your medical issues and your treatment allows you to be a better partner in your care. Good communication with your healthcare team benefits everyone.
Know what medications you take and why and when you take them.
- Have a list of all the medications you are currently taking, as advised, prior to admission. This includes prescriptions and over-the-counter items like vitamins, herbal supplements, pain relievers, antacids and allergy medications.
- Also have your contact information for your primary care doctor, or the doctor who will be following your care once you leave HSS Palm Beach ASC, including their name, telephone number and fax number.
- Always ask about any medication that is given to you and know why you are taking it.
- Carefully review the medications you are to take once you leave HSS Palm Beach ASC. Be sure you have the prescriptions and that you understand the discharge and follow-up instructions.
- Throw away any old medication lists and update your records with any retail pharmacies or providers.
- Should you be discharged on medications such as Coumadin or Lovenox, which are anticoagulants (medications to prevent blood clots), our nurses will provide careful teaching to you and your family or caregivers as to dose, time, diet and follow-up instructions that are all very important for your safety.
Check and double-check identification.
- Patient identification:
You will be given an identification (ID) band when you arrive at the HSS Palm Beach ASC. This ID band has your name, date of birth (DOB) and medical record number, which helps us to identify you and ensures that we are giving you the proper care and treatment. You will find that your healthcare team will check your ID band and ask for your name and DOB throughout your stay. Please know that this is for your safety. If your ID band falls off or is not easy to read, please ask us for another one. - Surgical site identification:
You will be asked to identify the correct surgical site by pointing to the area where you are due to have surgery. Your surgeon will initial the correct surgical site using a special marker. Another safety measure that happens right before your procedure is a “Time Out,” in which the healthcare team will confirm your identity, surgical site, correct procedure and surgery consent form.
Prevent infections.
Hand washing is one of the best ways to prevent the spread of infection. HSS Palm Beach ASC staff members are aware of this and will clean their hands with either soap and water or a sanitizing solution before and after they provide care for you. If you have not seen someone on your healthcare team wash their hands, we suggest that you ask them to do so.
Patient Complaint or Grievance
To report a complaint or grievance, you can contact the facility administrator by phone at 561.725.4300 or by mail at:
HSS Palm Beach ASC
300 Palm Beach Lakes Blvd.
West Palm Beach, FL 33401
Paying for Your Care
Insurance Information
HSS Palm Beach ASC will be participating in a number of major insurance plans. However until those agreements are in place we are working with our patients and their insurers to minimize patients’ out-of-pocket costs. HSS Palm Beach ASC staff can provide you with the most up-to-date information and answer questions about the estimated fees for your procedure. You can contact them at 561.725.4300. Please note, this information only applies to HSS Palm Beach ASC and is subject to change.
Billing Information
Certain licensed facilities are required by law to make available information about the fees you may be billed that may not be covered by your healthcare plan.
The physician services you receive at HSS Palm Beach ASC are not included in charges from HSS Palm Beach ASC. In addition to the bill for the HSS Palm Beach ASC facility fee, you will receive separate bills for the following services:
- Your surgeon
- Your anesthesia provider
For billing questions about anesthesiology, please contact:
Orthopedic Anesthesia Pain Specialists, FL
844.268.4820
Remittance Address:
Orthopedic Anesthesia and Pain
P.O. Box 22250
New York, NY 10087-2250
- Your pathologist, if tissues or specimens were removed during surgery.
For billing questions about pathology, please contact:
AmeriPath Southwest Florida
239.275.1164
1620 Medical Lane, #100
Fort Myers, FL 33907
Financial Assistance
If you are concerned that you may not be able to pay in full for your care at HSS Palm Beach ASC, you may be eligible for financial assistance. We provide financial aid to patients based on income, assets, and needs. View information about financial assistance or contact our Financial Assistance Office at 561.725.4300.
No Surprises Act - Balance Billing Protections
The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network healthcare facilities. Learn more on our Patient Policies and Guidelines page.
Right to Receive a Good Faith Estimate. Learn more.
Transparency in Healthcare
The Florida Agency for Health Care Administration offers Florida Health Price Finder, a health care transparency tool for consumers. The service bundles are not personalized and actual costs are based on services received. The website allows consumers and caregivers to look up the average amounts paid by Florida insurance plans for a specific service, giving them a better estimate of their total out-of-pocket expenses.
The average amounts paid by insurance plans are based on billions of lines of claims data from three Florida health plans. Claims data from additional health plans were expected to be added to the database in 2018.
- The website lists the services as “care bundles." A care bundle includes the steps and procedures that are part of a typical treatment plan for that specific care bundle. For example, the care bundle for Knee Replacement includes an office visit with a specialist, surgery, outpatient physical therapy/rehabilitation and follow-up visits.
- Since 2007, Floridians have been able to use Florida Health Price Finder to look up undiscounted hospital charges, however, this is rarely the amount that individuals or insurance companies are expected to pay. Now, with this new tool, and in conjunction with working with their respective insurance plans, Floridians have the opportunity to get a much better estimate of out-of-pocket costs for specific services.
Our Surgeons
