To comply with HSS policies, volunteers must complete the following steps before they begin to volunteer at HSS:
Please note, on average our process takes about 3-4 weeks to complete.
From Fall through Spring volunteers are required to donate at least 150 total hours over a 6 month period with a minimum of 4-5 hours per week.
During the summer months volunteers are required to donate at least 100 hours within a 10 week period with a minimum of 10-12 hours per week.
Volunteers must be 15 years of age or older.
Current opportunities for volunteering:
- Ambassador Services: Volunteers are given the opportunity to enhance their administrative background by supporting the prominent Ambassador Services team. Volunteers should possess the attributes of one who is detail oriented, personable and able to provide extensive clerical and long term project maintenance.
- Caspary/Hip Center Clerical Support: Volunteers help staff ensure the highest level of service and expedite patient care by assisting with forms and escorting patients. Responsibilities include greeting and assisting patients, assisting with the discharge of patients, and transporting paperwork between the nursing station and physician offices. Ideally, volunteeers would be available on Tuesday, Wednesday, and Thursday every week.
- Center for Skeletal Dysplasias Support: The Kathryn O. and Alan C. Greenberg Center for Skeletal Dysplasias is specifically dedicated to the comprehensive medical care of individuals with skeletal dysplasias. Skeletal dysplasia is an umbrella term for a group of more than 400 genetic conditions marked by abnormal bone growth. Volunteers assist the Center’s staff in various duties, including greeting, assisting, and escorting patients as well as other administrative tasks, and in ensuring overall patient flow in the clinic on Mondays from 8 a.m. to 1 p.m.
- Coffee Cart & Amenities: Volunteers offer afternoon coffee, tea, and cookies to our in-patients and family members. The volunteer should be adept at chatting with patients and visitors as they serve the beverages and cookies.
- Happy Wheels: Volunteers offer coffee, tea, juice, snacks and games for our pediatric patients and their families on our pediatric in-patient floor and in pediatric rehabilitation. Seeking volunteers who will make a long term commitment and are used to interacting with children who are ill. This is a joint program between HSS and Ronald McDonald House.
- Holding Surgical Reception Area: Volunteers provide a critical link among patients, families, and staff, problem-solving as necessary. The primary role of the Holding Volunteers is to make friendly visits and provide assistance to patients as well as their family members and friends. Volunteers support the Patient Liaisons and Nursing staff by making rounds in Holding and the Surgical Reception Area, offering assistance and empathy.
- Language Services: Volunteers undergo a 60-hour Medical Interpreter's Training in order to support the department in providing interpretation to patients, translation of documents, as well as running errands and lending clerical support. Speakers of Arabic, Cantonese, Mandarin, and Russian especially needed.
- Patient Access (Admitting) Clerical Support: Volunteers assist in the registration of Inpatient, Ambulatory Surgery, Pre Surgical Screening, and Special Procedures Departments, as well as file patient surgical and anesthesia consents. Volunteers work closely with patient access staff to ensure proper handling of charts and reconciliation of OR schedule.
- Patient Navigation – Belaire 2: Volunteers are located at a desk on the second floor of Belaire 2 directly outside the offices of our world-renowned physicians. This is one of the most highly trafficked areas of the hospital. Volunteers welcome and facilitate directions for navigating the hospital for patients and visitors. On occasion, these volunteers escort patients and visitors as needed.
- Physician Practice Management Support (PPMS): Volunteers support the department by helping our patients navigate across the Hospital campus by giving directions and escorting patients as needed. In addition, volunteers assist patients with intake forms, making copies of medical records and insurance information.
Physician offices needing PPMS volunteers include:
- Belaire 2
- Caspary Hip Center
- East River Professional Bldg, 4th floor
- Surgical Liaison Programs: The liaisons are responsible for welcoming and orienting arriving patients and families. They provide updates about the patient’s surgical journey or procedure, escort families to see loved ones in PACU/Recovery, circulate to ensure families’ questions and needs are met, and work closely with medical and waiting area staff to ease the hospital experience for patients and families. Openings are available in:
- Ambulatory Surgery
- 4th Floor Family Atrium
- Special Procedures Unit
- Hand & Foot Center
NOTE: Due to the number of applications we receive, we are unable to respond to everyone. We will respond to applicants whom we determine to be good matches for programs which have openings. Please be aware that volunteering with us does not guarantee employment.
For more information, email firstname.lastname@example.org or call 212.606.1228.