Many choose Hospital for Special Surgery because family members and friends have told them about our high quality of healthcare in orthopedics and rheumatology. Likelihood to recommend is one of the best measures for comparing one hospital to another and is a leading indicator of patient satisfaction. At HSS, we compare ourselves to other high performing hospitals in the U.S.
We are proud that we have been in the 99th percentile on this measure for 34 consecutive quarters (over 8 years) when benchmarked against the similar hospitals in the Press Ganey database.
“Magnet” is a national recognition of best nursing practices. Hospitals with Magnet recognition often perform better than the “average” state and national hospitals. As HSS is a Magnet hospital, we seek to compare ourselves to best performing hospitals, which is why we choose Magnet hospitals as a comparison group.
We use Press Ganey to ask each and every patient about their experience at HSS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) asks a sample of patients nationally about their experiences. While we think asking more patients is a better approach to getting feedback about our care, we also use feedback from the HCAHPS survey to compare our performance and look for opportunities to do better.