We are proud that we have been in the 99th percentile for “likelihood to recommend” for 40 consecutive quarters (10 years) among Magnet-designated hospitals.
Many choose Hospital for Special Surgery because family members and friends have told them about our high quality of healthcare in orthopedics and rheumatology. Likelihood to recommend is one of the best measures for comparing one hospital to another and is a leading indicator of patient satisfaction. At HSS, we compare ourselves to other high performing hospitals in the U.S.
"Magnet" is a national recognition of best nursing practices. Hospitals with Magnet recognition often perform better than the “average” state and national hospitals. The designation, first bestowed upon HSS in 2002, renewed in 2007, 2011, and again in 2016, marks the first time any New York State hospital has been honored with a fourth consecutive Magnet designation. Each designation is regarded to be much more difficult to achieve than the last, making this a truly exceptional accomplishment - one that speaks to our efforts to improve patient care.
We use Press Ganey to ask each and every patient about their experience at HSS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) asks a sample of patients nationally about their experiences. While we think asking more patients is a better approach to getting feedback about our care, we also use feedback from the HCAHPS survey to compare our performance and look for opportunities to do better.