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Hospitality & Client Services – Team Members

HSS New York Team

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Aurora Del Angel

Coordinator, International Center

Bio:I’m a New York native and grew up on the Lower East Side of Manhattan. I love working in healthcare because of the relationships I get to build with patients. Making a difference throughout a patient’s overall experience brings me a lot of happiness. I’ve been in healthcare for about 20 years and was at Memorial Sloan Kettering before HSS where I had experience with insurances and physician billing – I’m so happy to have landed with the International Center at HSS!
Additional Languages Spoken: Spanish


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Amanda Slutsky

Director, Hospitality Services

Bio: I oversee our Ambassador Services team, The Guest Suites at HSS, our 11 North private amenities unit, as well as all private rooms throughout the hospital. I make sure patients have a seamless and positive experience while they are here at HSS. I have my bachelor’s degree from GWU and my Master’s degree from NYU in Global Hospitality Management. 


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Brennan Savage

Patient Relationship Manager, Ambassador Services

Bio: Originally from Yonkers, NY, I graduated from Syracuse University with a degree in Public Health. I have had the pleasure of working in healthcare for over 7 years in both NYC & Pennsylvania. I have a passion for patient care and improving the overall experience.


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Chantal Meregildo

Office Manager, Ambassador Services

Bio: I’m a born and raised New Yorker. My family is originally from the Dominican Republic. I attended the University of Phoenix and graduated with my bachelor’s degree of science in Health Management, and also graduated from “MOM University” with honors.  I am currently the Office Manager for Ambassador Services at HSS.
Additional Language Spoken: Spanish.


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Claire Murrin

Assistant Vice President, Hospitality & Global Client Services

Bio: I work with our collective teams to enhance the patient and guest experience through hospitality and personalized experiences. I have been at HSS for over 8 years, beginning my journey as a Coordinator in Ambassador Services. I have a true passion for developing a framework that will leave a lasting impact on employees and patients. I am a native of Brewster, NY, graduated with a degree in Psychology from SUNY Plattsburgh and have a master’s in Hospitality from NYU.


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Danielle Bruno

Manager, Ambassador Services

Bio: I am from Manalapan, New Jersey. I graduated from Johnson & Wales University where I studied Hospitality Management and received my MBA. Before HSS, I worked at Yankee Stadium managing one of their premium departments. I have always had a passion for hospitality management and love being able to be apart in the patients experience during their time here!


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James Russell

Patient Relationship Manager, Hospitality Services

Bio: I have a degree in business management and recently decided to continue my education at The City College of NY majoring in Black Studies. My goal is to ensure the most personalized experience is given to every patient that I connect with – it’s the small interactions patients have with HSS staff that influence their overall experience during their time at the hospital.


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Julia Dominguez

Manager, International Center

Bio: I manage international patient’s experience, mostly from the Latin population. My previous job was as an Airport Operations Crewmember at JetBlue Airways, which was a fun and high paced environment. I graduated from CCNY with a bachelor’s degree in Sociology and a minor in Women’s Studies.
Additional Languages Spoken: Spanish


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Katherine Alcantara

Senior Patient Relationship Manager

Bio: I oversee international patient’s experience while at HSS and make sure they have a seamless experience. I was born in the Dominican Republic and raised in New York. I have a bachelor’s degree in Health Services Administration and an MPA in Management and Operations / Human Resources.
Additional Languages Spoken: Spanish


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Manny Villafane

Coordinator, International Center

Bio: I am a referral coordinator for the International Center and have been at HSS for 20 years. Prior to coming to HSS I earned my bachelor’s degree in criminal justice from John Jay College and later took an interest in the human body while taking clinical classes in nursing. My mother is a retired HSS nurse and I have memories of doing homework in the waiting room of Belaire as a child.
Additional Languages Spoken: Spanish


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Mariam Isleem

Coordinator, International Center

Bio: I lived in Amman-Jordan for most of my life but spent part of my childhood in Yonkers. I graduated from University of Petra with a bachelors in Marketing during the pandemic. I wasn’t sure what I was truly passionate about until I got my first job healthcare; now I can’t see myself doing anything else, and I plan on continuing my education in healthcare. Working in healthcare has also taught me new ways to show compassion to my friends and family.
Additional Languages Spoken: Arabic


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Mina Mikhail

International Relations Manager

Bio: I earned my bachelor's degree in Business Administration in Cairo Egypt, and am currently working toward my MBA. Before joining the HSS team I worked at Columbia Presbyterian and have been working in health care for over 6 years.
Additional Languages Spoken: Arabic


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Molly Bing

Director, Client Services & International Center 

Bio: Overseeing our Ambassador Services and International Center teams, I manage our technology initiatives, and ensure patients have a warm and efficient experience at HSS. After spending three years at a global technology public relations agency, I pivoted and worked in fitness before making the switch to healthcare hospitality. I love building personal relationships with patients and their families, becoming their go-to expert on all HSS-related experiences and questions.


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Nadjat Si Mohammed

Patient Relationship Manager, International Center 

Bio: Originally from Algeria, I hold a Bachelor's in Speech Therapy and a Master's in Cognitive Neuropsychology from UMMTO. Former speech therapist at an Algerian non-profit, my journey led me to New York, where I shifted into various customer service roles, including VIP Services at Air France, undoubtedly the most thrilling chapter. Finding joy in assisting others, a belief deepened during my time in the U.S.
Additional Languages Spoken: Arabic, French, Kabyle


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Stephanie Cherfane

Patient Relationship Manager, International Center

Bio: I moved to New York after graduating with a Nutrition and Dietetics degree from the American University of Beirut. My passion for medicine and healthcare led me to start working at Mount Sinai, all the while getting my Master of Public Health. Being trilingual allowed me to assist and get to know international patients with diverse backgrounds. I love building these relationships here at HSS.
Additional Languages Spoken: Arabic, French


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Waled Kassem

Coordinator, International Center

Bio: I’m originally from Yemen, and when I came to the US, I knew that I wanted to pursue a career in the healthcare industry, but I didn’t know exactly what I wanted to do. I was also interested in business, so I studied both and received my degree in business administration with a healthcare concentration from Brooklyn College. I enjoy working with patients from around the world, and I’m excited to learn to speak Spanish next!
Additional Languages Spoken: Arabic

 

HSS Florida Team

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Ivory Valdes

Liaison, Ambassador Services

Bio: I work directly with HSS Florida Senior Director, and together we serve the needs of all Ambassador Services’ patients and families. Through innovative thinking and our hands-on approach, we strive to continuously improve our patient experience. I was born in Cuba but was raised in West Palm Beach, FL. I have a degree in Health Services Administration. With over 15 years of experience in client services, the past 6 years of my career have focused primarily in the legal aspect of healthcare.
Additional Languages Spoken: Spanish


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Tania Mercado

Assistant Vice President, Ambassador Services & Business Development

Bio: I am currently responsible for providing leadership, management, and execution of departmental operations at HSS Florida to ensure the delivery of a world class patient experience. I have over 20 years of healthcare administration experience, and throughout my career my drive and passion has always been focused on helping others. I have been fortunate enough to have the opportunity to work with HSS for the past 5 years and be a part of the tremendous growth and outreach efforts in the State of Florida. However, I am a native New Yorker and received my degree in Healthcare Administration at SUNY Old Westbury.
Additional Languages Spoken: French , Creole

 

Learn more about Traveling Patient Services