Hospitality & Client Services – Team Members

I oversee international patient’s experience while at HSS and make sure they have a seamless experience. I was born in the Dominican Republic and raised in New York. I have a bachelor’s degree in Health Services Administration and an MPA in Management and Operations / Human Resources.

Additional Languages Spoken: Spanish

Overseeing our Ambassador Services and International Center teams, I manage our technology initiatives, and ensure patients have a warm and efficient experience at HSS. After spending three years at a global technology public relations agency, I pivoted and worked in fitness before making the switch to healthcare hospitality. I love building personal relationships with patients and their families, becoming their go-to expert on all HSS-related experiences and questions.

I am from Manalapan, New Jersey. I graduated from Johnson & Wales University where I studied Hospitality Management and received my MBA. Before HSS, I worked at Yankee Stadium managing one of their premium departments. I have always had a passion for hospitality management and love being able to be apart in the patients experience during their time here!

I’m Allie! I grew up in the boogie down Bronx and went to UAlbany for undergrad and NYU for my masters! I just started a new role overseeing strategic patient communication at HSS which is scary but has also been super interesting and fun to navigate.

I’m a New York native and grew up on the Lower East Side of Manhattan. I love working in healthcare because of the relationships I get to build with patients. Making a difference throughout a patient’s overall experience brings me a lot of happiness. I’ve been in healthcare for about 20 years and was at Memorial Sloan Kettering before HSS where I had experience with insurances and physician billing – I’m so happy to have landed with the International Center at HSS!

I oversee the day-to-day operations for the International Center team. My previous job was as an Airport Operations Crewmember at JetBlue Airways, which was a fun and high paced environment. I graduated from CCNY with a bachelor’s degree in Sociology and a minor in Women’s Studies.

Additional Languages Spoken: Spanish

I am an International Associate. I manage the international patient experience, mostly the Arabic-speaking population, to enhance the experience of patients and their families during their treatment journey at HSS. I graduated with a Bachelor of Science in Medicine & Surgery and earned my master's degree in diagnostic radiology from Egypt.   

I lived in Amman-Jordan for most of my life but spent part of my childhood in Yonkers. I graduated from University of Petra with a bachelors in Marketing during the pandemic. I wasn’t sure what I was truly passionate about until I got my first job healthcare; now I can’t see myself doing anything else, and I plan on continuing my education in healthcare. Working in healthcare has also taught me new ways to show compassion to my friends and family.

I’m a lifelong learner life’s challenges are my greatest teachers, and I applied that drive to earn my Master of Healthcare Administration in 2025. At home I am known as the “CEO of Chaos Management”. My organizational superpower means that if you ask me where anything is, I’ll point you right to it. In my role as Office Manager, I combine adaptability and active listening with strategic planning and data analysis to cultivate an efficient, collaborative, and supportive workplace. I love using my people, admin, and finance skills to support my team and make sure everything runs smoothly.   

Originally from Algeria, I hold a Bachelor's in Speech Therapy and a Master's in Cognitive Neuropsychology from UMMTO. Former speech therapist at an Algerian non-profit, my journey led me to New York, where I shifted into various customer service roles, including VIP Services at Air France, undoubtedly the most thrilling chapter. Finding joy in assisting others, a belief deepened during my time in the U.S.

Additional Languages Spoken: Arabic, French, Kabyle

I work with our collective teams to enhance the patient and guest experience through hospitality and personalized experiences. I have been at HSS for over 8 years, beginning my journey as a Coordinator in Ambassador Services. I have a true passion for developing a framework that will leave a lasting impact on employees and patients. I am a native of Brewster, NY, graduated with a degree in Psychology from SUNY Plattsburgh and have a master’s in Hospitality from NYU.

Hi! I’m James, originally from Orlando, Florida, and a proud graduate of the City University of New York. I currently serve as a Senior Hospitality Associate here at HSS, where I’m passionate about creating a welcoming and supportive experience for every patient.  

Originally from Yonkers, NY, I graduated from Syracuse University with a degree in Public Health. I have had the pleasure of working in healthcare for over 7 years in both NYC & Pennsylvania. I have a passion for patient care and improving the overall experience.

Born and raised in Jeddah, Saudi Arabia, originally from Yemen. I completed my BS in International Business at the Lebanese International University in 2020 and started working in International Business Development in Saudi Arabia; then transitioned into my role as an International Associate at HSS where I focus on enhancing the patient experience by serving as a key liaison between patients, families, embassies, and the healthcare team at HSS. My role involves addressing concerns, ensuring clear communication and advocating for patient needs while upholding HSS’s commitment to world-class care.

I am the Director of Hospitality Services. I oversee Ambassador Services, The Guest Suites at HSS, as well as all the private rooms throughout the hospital. My team and I ensure that patients and their families have a seamless and positive experience while they are here at HSS. I have my bachelor’s degree from GWU and my master’s degree from NYU in Global Hospitality Management. I grew up right across the bridge in New Jersey but have been a New Yorker for the last 10 years and counting.  

I am a referral coordinator for the International Center and have been at HSS for 20 years. Prior to coming to HSS I earned my bachelor’s degree in criminal justice from John Jay College and later took an interest in the human body while taking clinical classes in nursing. My mother is a retired HSS nurse and I have memories of doing homework in the waiting room of Belaire as a child.

Additional Languages Spoken: Spanish