A Culture of Excellence

An Interview with Louis A. Shapiro, President and Chief Executive Officer, Hospital for Special Surgery

LEADERS Magazine—July 1, 2014

Louis Shapiro, CEO of Hospital for Special Surgery, was featured in the recent issue of LEADERS Magazine. The following is an excerpt from the interview:

Q. Is it more challenging to lead an organization like HSS when the health care industry is undergoing such an intense transformation?

Shapiro: The health care industry is one of the most complicated for a variety of reasons. First, we're trying to keep people healthy or restore their health, which is both an art and a science. It's people helping people, with health care professionals having to rely on knowledge and teamwork, as well as technology, to accomplish that.

Second, the structure of the industry is still fragmented, and financing health care is as complicated as delivering it. Although the health care delivery system is rapidly evolving, it's still, in some ways, a cottage industry. In order for people to receive the appropriate care, a lot of pieces have to come together – and, in many cases, these pieces are distributed throughout the system and require careful coordination.

Read the full article: LEADERS Magazine Volume 37, Number 3.