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VOICES Program

Additional Resources

Program Resources

You may be enrolled in a Medicaid managed care plan that HSS doesn’t participate with. Our Out-of-Network Medicaid insurance information flyer in English and Spanish will help you understand how you can request an authorization for care from your plan.
If you are new to Medicaid and would like to be seen at HSS, our Medicaid Managed Care information flyer in English and Spanish will help you understand your insurance options.

Do you need insurance? If so, our Affordable Care Act (ACA) information flyer in English and Spanish will help you prepare for the application process through the Affordable Care Act. This includes Medicaid and Child Health Plus, or purchasing a Qualified Health Plan.

HSS Resources

Here is a list of contact information for services within HSS that you may find helpful:

  • Appointment Desk
    To schedule an appointment in the Ambulatory Care Center.
  • Financial Assistance Program
    If you do not have health insurance and/or are concerned that you may not be able to pay in full for your care at HSS.
  • Insurance Advisory Service
    For questions about your insurance plan coverage.
    Or email a question through our Hospital’s online form
  • Physician Referral Service
    Let us help you find the right doctor to meet your specific needs.
  • Patient Accounts
    For questions about your bill.

Community Insurance Resources

You may find the following community resources helpful:

  • NYC Human Resources Administration
    For information regarding your Medicaid case, public health insurance, temporary cash assistance, food stamps, home care for seniors and the disabled, child care, adult protective services, domestic violence, HIV/AIDS support services and child support enforcement.
  • New York Medicaid CHOICE
    For information regarding all your options under Medicaid managed care, such as assistance choosing or changing your plan. 
  • New York State of Health (Official Health Plan Marketplace)
    Compare and enroll in Medicaid or a Child Health Plus (CHP) plan any time of the year, if you are eligible. You can also enroll in a private insurance Qualified Plan during open enrollment periods, or if you have a qualifying event.