Raising the Bar Even Higher

A Hospital Answers the Question of What to Do After Reaching the Top of the List for Performance

Partners—November 16, 2011

Even a facility that has risen to the top of the Press Ganey all-facility database for “likelihood to recommend” can’t rest on its laurels for long. The Hospital for Special Surgery (HSS) in New York has seen a surge in surgical volume in the past three years (up 30%), and the challenge has been to balance growth with meeting its goal of continually elevating the quality of service provided to patients and visitors.

Based on patient feedback and a review of emerging best practices, hospital leaders knew that taking an interdisciplinary approach toward communication and coordination of care was the most strategic approach to meeting that challenge.

Read the full story here.


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