Becker's Hospital Review—September 22, 2011
1. Outcomes. "The success of a service line department comes about when outcomes are outstanding," Dr. Sculco says. To ensure good outcomes, hospitals need to develop metrics that will allow them to compare performance to benchmarks and track progress. Hospital for Special Surgery studies outcomes using registries — a collection of prospective patient outcomes information. The hospital's approximately 30 registries track results for various procedures, enabling hospital leaders to determine what processes are working and which ones need to be changed. Once the hospital identifies current or potential problems, it then takes steps to solve them. In addition, although HSS receives recognition for high quality, it continues measuring outcomes and improving processes, Dr. Sculco says. "Everything we do here is geared toward improving what we do. We never rest on our laurels."
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