New York, NY—April 4, 2017
Hospital for Special Surgery (HSS) announced today that it is a recipient of the Healthgrades 2017 Outstanding Patient Experience Award™ for the third consecutive year. Having received the distinction in 2015 and 2016, HSS is again recognized by Healthgrades as being among the top 5 percent of hospitals nationwide for patient experience.
Healthgrades evaluated 3,489 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2015 – March 2016 to identify hospital performance in this area.
"Third party ratings such as Healthgrades are having a greater impact on the healthcare decision making process for patients," said Louis A. Shapiro, president and CEO of HSS. "We are pleased to be recognized for the third consecutive year for providing outstanding care and service to our patients."
Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
"Patients are more informed than ever before about what to expect in their hospital experience," said Todd J. Albert, MD, surgeon-in-chief and medical director of HSS. "We approach each patient interaction with the goal of meeting and exceeding their expectations. I am proud that HSS has been recognized for providing such a great experience."
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally 2,941 hospitals met those requirements with 443 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. The performance of Hospital for Special Surgery places the organization among the top 5 percent in the nation.
Last fall, HSS received numerous distinctions in Healthgrades 2017 Report to the Nation including 5-star quality ratings in total hip replacement, back and neck surgery and spinal fusion surgery; inclusion in Healthgrades America’s 100 Best Hospitals for Spine Surgery, among others.
"Patient experience and satisfaction metrics resonate with consumers as they evaluate hospitals and select where they want to receive care," said Brad Bowman, Chief Medical Officer, Healthgrades. "We commend those hospitals that have achieved the Healthgrades 2017 Outstanding Patient Experience Award for their commitment to delivering superior care experiences to patients during a hospital stay."
For more information about Healthgrades, to download a full copy of the report, or to get information about hospital and physician quality, visit: www.Healthgrades.com/quality today.
About HSS | Hospital for Special Surgery
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the ninth consecutive year) and No. 3 in rheumatology by U.S.News & World Report (2018-2019). Founded in 1863, the Hospital has one of the lowest infection rates in the country and was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center four consecutive times. The global standard total knee replacement was developed at HSS in 1969. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State. In 2017 HSS provided care to 135,000 patients and performed more than 32,000 surgical procedures. People from all 50 U.S. states and 80 countries travelled to receive care at HSS. In addition to patient care, HSS leads the field in research, innovation and education. The HSS Research Institute comprises 20 laboratories and 300 staff members focused on leading the advancement of musculoskeletal health through prevention of degeneration, tissue repair and tissue regeneration. The HSS Global Innovation Institute was formed in 2016 to realize the potential of new drugs, therapeutics and devices. The culture of innovation is accelerating at HSS as 130 new idea submissions were made to the Global Innovation Institute in 2017 (almost 3x the submissions in 2015). The HSS Education Institute is the world’s leading provider of education on the topic of musculoskeletal health, with its online learning platform offering more than 600 courses to more than 21,000 medical professional members worldwide. Through HSS Global Ventures, the institution is collaborating with medical centers and other organizations to advance the quality and value of musculoskeletal care and to make world-class HSS care more widely accessible nationally and internationally.