Heal Thyselves

New York Post—August 4, 2009

More than half the Big Apple's hospitals fall "significantly below" the national average in terms of patient satisfaction, according to a new study by Consumer Reports.

Only three New York City hospitals scored above the national average of 65.

Hospital for Special Surgery in Manhattan, which scored an 83, was the best in New York City and the region.

The hospitals were not rated on the quality of care. Rather, they were evaluated on eight measures of patient satisfaction, including nurse communication, doctor communication and staff attentiveness.

Researchers used information gathered in federal surveys of patients to compile the results.

Read the full story at nypost.com.


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