New York—November 19, 2013
The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement and represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
"We are proud to partner with Hospital for Special Surgery,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. HSS’s efforts benefit its patients around the world and will lead to improved patient experiences globally."
For the 21st consecutive quarter, HSS has achieved the 99th percentile rank on “likelihood of patients recommending HSS to friends and family” when benchmarked against 180 Magnet designated hospitals nationwide. This is a leading indicator of patient satisfaction, and “likelihood to recommend” is one of the best measures for comparing one hospital to another. HSS also continues to achieve 99th percentile for overall rating of care.
“It is an honor to be recognized with this award,” said Lou Shapiro, president and CEO. “Our patients are at the center of all we do at HSS and this award is a direct reflection on the high-quality care that is part of our culture.”
“This recognition by Press Ganey speaks to the high level of engagement and the commitment to excellence on the part of every member of the HSS family.” said Bruce Slawitsky, vice president, Human Resources & Service Excellence. “Our staff members are dedicated to this institution and our patients, and this is felt through the care that they provide to patients.”
“Patients choose to come to HSS from all over the world and many of them come here because of excellent word of mouth advertisement,” added Chao Wu, director, Service Excellence. In fact, based on data received for the recent quarter, 94 percent of our patients will likely recommend HSS to their friends and family.”
About Hospital for Special Surgery
Founded in 1863, Hospital for Special Surgery (HSS) is a world leader in orthopedics, rheumatology and rehabilitation. HSS is nationally ranked No. 1 in orthopedics, No. 4 in rheumatology, and No. 5 in geriatrics by U.S.News & World Report (2013-14), and is the first hospital in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center three consecutive times. HSS has one of the lowest infection rates in the country. From 2007 to 2012, HSS has been a recipient of the HealthGrades Joint Replacement Excellence Award. HSS is a member of the NewYork-Presbyterian Healthcare System and an affiliate of Weill Cornell Medical College and as such all Hospital for Special Surgery medical staff are faculty of Weill Cornell. The hospital's research division is internationally recognized as a leader in the investigation of musculoskeletal and autoimmune diseases. Hospital for Special Surgery is located in New York City and online at www.hss.edu.