Becker's Hospital Review—June 4, 2014
Below, nine hospital and health system leaders reflect on the best investments they have made, and how those investments paid off — financially or otherwise.
Louis A. Shapiro. President and CEO, Hospital for Special Surgery (New York City): There isn't any question, the best investment we have made and that any organization can make is in its people and culture. Culture is a foundation for success and as CEO my role is to manage and nurture the HSS culture.
This practice continues to provide HSS with opportunities to ensure future success by building on best practices embedded in our organization's culture to continually raise the bar for excellence; measuring outcomes and rewarding behaviors that promote our goals and culture, teaching new skills to adapt to the changing external environment and promoting a culture of innovation that provides a safe, empowering environment for members of the HSS family to offer constructive feedback and champion new ideas and processes.
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