Louis A. Shapiro is President and CEO of HSS. He has served in this role since October 2006, overseeing all strategic and operational aspects of the Hospital and fulfilling its mission -- to advance the field of musculoskeletal medicine through world class patient care, research and education. Under Mr. Shapiro’s leadership, HSS has experienced significant growth, expansion of facilities and recognition as the world leader in its specialty areas of orthopedics, rheumatology and their related disciplines.
Mr. Shapiro is a strong proponent of the link between internal culture and performance. He spends the time to ensure that every HSS employee is aligned with HSS’ goal of providing patients an unsurpassed experience that results in excellent medical outcomes. His philosophy of continual improvement has led to outstanding results. Patient satisfaction scores at HSS have consistently been among the highest in the nation. This attention to quality is also evident in the HSS low infection and complication rates. Patients travel from across the United States and 104 countries to HSS for its unsurpassed diagnostic and clinical expertise.
His hands-on leadership has also led to extremely high employee engagement. HSS has received the prestigious Gallup Great Workplace Award twice for the most engaged workplaces in the world.
Mr. Shapiro has more than 30 years of healthcare experience, including as Executive Vice President and Chief Operating Officer of Geisinger Health System in Pennsylvania, and as a leader in the healthcare practice at McKinsey & Company. He began his career at Allegheny General Hospital in Pittsburgh, where he served in a number of capacities.
In the past, Mr. Shapiro has served as Board Chairman of the Greater New York Hospital Association, for which he continues to serve on the Executive Committee and others. He also serves on the Board of Crutches for Kids, Move Mountains Foundation and Prep for Prep.
Mr. Shapiro earned his BS and MHA degrees from the University of Pittsburgh.