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During Your Visit

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Inpatient Rooms

Many patients who stay overnight choose to stay in semi-private rooms. Semi-private rooms are occupied by two patients of the same gender and similar procedures. Inpatient private rooms are available at an additional cost. Even though private rooms are limited and based on availability, we will do our best to accommodate your request. At HSS, we offer four types of private rooms: Classic, Classic Select, Premier and Premier Select. The Premier and Premier Select rooms located on our 11 North unit feature a larger seating area and an additional set of amenities.

Also note: due to clinical needs, there are different procedures and visitation policies for the Recovery Room (PACU) post-surgery.

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Since street parking in Manhattan is very limited, it may be necessary for a car to be parked in a commercial garage. While HSS does not validate parking at this time, we recommend you review our HSS Parking Guide for a list of nearby parking garages that offer discounts at various times of day.

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HSS Neighborhood Directory

We understand that while you are in New York City you may need a range of services. Our HSS Neighborhood Directory has everything from restaurants, entertainment, local neighborhood resources and a whole lot more.

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Tourism & Area Attractions

Download our Area Attractions Guide to keep you or your family entertained while visiting HSS on the Upper East Side of NYC!

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Frequently Asked Questions (FAQs) - During Your Visit


I have never undergone surgery before. Is there a way that I can learn more about the experience at Hospital for Special Surgery?

HSS can provide you with a Patient Information Guide that answers many of the questions you may have about an upcoming surgery.

Where do I go on the day of surgery? How will my family know when to visit, where to go, and who to call?

HSS created the Family Atrium Guide to help make your surgical day as seamless as possible. This guide lists HSS Surgical Center and Atrium locations, phone numbers, maps, and visiting hours. If you have any additional questions, please reach out to the C2C team.

What is a pre-admissions testing day?

You will be instructed by the surgeon’s office staff if you require pre-admission testing. The following are some of the pre-admission tests that may or may not be needed:

  • Blood samples or specimens
  • Medical examination to "clear" you for surgery
  • Electrocardiogram (EKG)
  • Chest x-ray (CXR)

This pre-surgical screening is determined by your surgeon and may be done at HSS or an outside facility. If you are going to be admitted to the hospital for a few days, you will need the clearance exam to be provided by an HSS medical physician.

What time is my surgery?

You will receive a call from nursing the business day before your surgery with the time of your procedure and any information you will need to know in advance. Please note that the office is closed on weekends, so if your surgery is scheduled on a Monday, nursing will call with your surgical time on Friday.

How early do I need to arrive in New York City prior to surgery?

Your surgeon will be able to advise you most appropriately about the timing of your stay. Typically, depending on your procedure, your pre-operative consultation, medical clearance appointments, and pre-operative education class may be scheduled 1-2 weeks prior to your surgery. This time may be shorter for minor outpatient procedures.

Do you have parking validation services?

Unfortunately, we do not validate parking at this time. For a list of parking garages near HSS, view our Parking Guide, visit nyc.bestparking.com or parkopedia.com.

What should I pack? Should I bring pajamas or toiletries?

For a complete checklist, visit What Should I Bring to the Hospital? In general, you may bring pajamas, but please know that with some surgeries, a hospital gown is required because the physician or nurse will have better access to certain areas. The hospital has toiletries available, though you may bring in your own. HSS will provide you with one storage bag to place your belongings during surgery. Due to limited space, HSS cannot store luggage or valuables. Please keep all additional items with families or guests in the Atriums during surgery, and review our luggage policy below:

Luggage policy: HSS is committed to providing a safe and secure environment during your stay. In order to keep your belongings safe, we kindly request that you do not bring any valuables or unnecessary personal belongings (such as suitcases, jewelry, cash, medical equipment, etc.) with you. Please pack lightly as HSS staff cannot store multiple bags. Belongings that fit into a storage bag issued by HSS will be secured and stored for you while you are in the operating room You will be provided with a hospital gown throughout your stay. Any additional personal belongings will be given to your designated visitors or family members for safekeeping. We will not be able to secure any suitcases, luggage or backpacks for you or your visitors. HSS will not be responsible for any lost or misplaced personal belongings that were not secured by staff.

Is there WiFi service in the Hospital?

The Hospital provides free wireless Internet access in all patient rooms and family waiting areas, however, HSS does not take responsibility for personal computers that patients and visitors brought into the Hospital. Patients may want to ask a family member or friend to oversee responsibility for a personal laptop during the stay. There are also computers in the 1st, 4th, and 9th Floor Patient Family Atriums available to patients and visitors on the day of surgery. For the protection of our patients and families, streaming capabilities are not possible on HSS WiFi.

How do I mail packages and letters?

There is a United States Mail Postal Service mail box on the wall near the elevators in the Main Hospital lobby. There are also two U.S. Post Offices in the neighborhood.

Can I reserve a private room in advance?

Though private rooms are limited and based on availability, we will do our best to accommodate your request. At HSS, we offer four types of private inpatient rooms: Classic, Classic Select, Premier, and Premier Select. The Premier and Premier Select rooms located on our 11 North unit feature a larger seating area and an additional set of amenities for your comfort. To learn more about our various room types or to request a private room, please speak with our C2C team.

Can I see a picture of a private room?

Our private rooms vary in sizes, amenities and pricing from floor to floor. Our C2C team can give you more details.

What is private duty nursing?

HSS provides excellent nursing care to its patients. Private duty nursing is an additional professional service of one-on-one care, administered by an identifiable health professional or allied health professional, (i.e., a Registered Nurse or a Nurse Aide). All private duty personnel arranged by HSS are trained in orthopedic care and have been oriented to the policies, procedures and routines unique to HSS. Private nurses/aides are permitted stay with patients in both semi-private and private rooms. To arrange for private duty nursing services, please contact ACCESS Private Duty Nursing Services at 212.774.7187.

Can my private duty nurse stay with me in the Recovery Room (PACU)?

Our recovery nurses are highly trained in critical care. ACCESS Private Duty personnel will not be needed in the Recovery Room with you. Services will begin once you are admitted to your hospital room.

What is your visitation policy?

Please review our information for visitors including our visitation policy and other services.

How can my friends and family members reach me during my inpatient stay at HSS?

Anyone wishing to contact you may call Patient Information at 212.606.1377. And once you are in your room, your TV or nursing staff will provide you with a phone number for your room to provide to your loved ones.

How long do I need to stay in New York after surgery?

The time varies for each patient and procedure. Your physician will be able to advise you about your specific case.

Who do I contact for discharge planning?

Please contact our Case Management Department at 212.606.1271 for questions related to discharge planning. Please be aware that for your safety and in compliance with The Joint Commission’s guidelines, HSS requires that you have an escort with you when being discharged from the hospital after ambulatory and inpatient surgery. This policy is strictly followed.

Will I be able to drive or fly home right after surgery, or do I have to wait several days?

Each case is different, so we recommend that you reach out to your physician’s office.

Will I be able to drive myself home after surgery?

Please be aware that for your safety and in compliance with The Joint Commission’s guidelines, HSS requires that you have an escort with you when being discharged from the hospital after ambulatory surgery. You should not plan on driving yourself home after surgery.

I need to start physical therapy after my surgery. How do I set this up back home and know when to begin sessions?

Prior to discharge, you will be provided with a prescription for physical therapy, and a member of the surgical team will let you know when you should begin sessions. If you are traveling a distance home, one of our therapists can assist you in finding a physical therapist in your area. There are also over 100 HSS-approved centers in our Rehabilitation Network in the tristate area and in Florida.

I am having a procedure at the HSS Special Procedures Unit. Is this near the hospital?

Yes, the Special Procedures Unit (SPU) is located at 429 East 75th Street between York and 1st Avenues. If you must head to the main hospital before or after your visit to SPU, there is shuttle service available from 9:00am – 5:00pm. Ask Security located in the lobby of SPU for details on the shuttle schedule.

Contact Information

HSS Coast to Coast (C2C) Program
Call 833.HSS.1800 (833.477.1800)  (Mon – Fri, 9:00 am – 5:00 pm ET)
Email: C2C@hss.edu

Florida Patients

If you live in Florida, please contact Tania Mercado, our Ambassador Services Florida Liaison, for assistance. Call 561.469.5599 or email mercadot@hss.edu

Patient Stories

Image of Michele Bouquet doing yoga

"Knowing I was coming from DC by train, they made it possible to have travel and appointments all in one day. In very little time after the first surgery, I was back to all my athletic activity."

- Michele Bouquet, Washington, DC
More patient stories