Lawrence Link, Brooklyn, NY – surgical repair of a shattered heel
If you are reading this story, you are probably in a moment of decision, and perhaps a bit scared for yourself or someone you love. Early in 2012, I suffered a shattered right heel from a 20-foot fall, so I remember being in that moment of uncertainty myself, not knowing who or how to choose for this critical decision.
From the moment I met Dr. Matthew Roberts and his staff at HSS, the fear and uncertainty disappeared. I was 100% certain I had made the right choice.
From the very beginning, Dr. Roberts and his staff made special accommodations for me to have an immediate appointment on the very next morning. He patiently listened to me as I explained what happened, answered all my questions, and explained in great detail exactly what would be required next. His calm manner, in-depth knowledge and obvious care for my personal well-being put me at ease immediately and helped me to feel much less scared about the surgery.
The surgery to repair and reconstruct my foot went perfectly, as planned. During my two-day hospital stay, the rooms were clean and comfortable and everyone on staff at HSS was deeply concerned with my comfort and care.
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