Service Excellence Department

Our Family Atria  for patients and visitors are located on each of our surgical and procedure floors. Each area is staffed by patient liaisons and volunteers who will greet you and are available throughout the day to answer your questions. We aim to make your visit as comfortable as possible.

When you arrive, please check in at our reception desk. If you are accompanying a patient and would like to leave the area, please leave a phone number with our liaison staff.

For your comfort and convenience, our Atriums offer:

Complimentary coffee, tea, and snacks
Computers with free internet access
Free Wi-Fi
Newspapers and magazines
Vending machines
Pyramid Cafe (4th floor and lobby)

For information on where to eat, please ask for a copy of our Neighborhood Directory. At HSS, cafes are located in the lobby and the 4th floor of the Main Hospital and in the Belaire Building.

Information for your visit to HSS

• Plan Ahead for the Day
• Floor Maps
• Visiting Patients
• Where to fill prescriptions 
• We welcome your feedback

Contact Information

Ambulatory Surgery (9th floor): 212.774.2179
Same Day Surgery (4th floor): 212.774.2201
Hand and Foot Center (1st floor): 646.797.8545
Special Procedures Unit (429 E. 75th St.): 646.714.6768

24-Hour Patient Information: 212.606.1377