Service Excellence Department

A Warm Welcome from the Patient Liaison Services Team

Our Family Atria  for patients and visitors are located on each of our surgical and procedure floors. Each area is staffed by patient liaisons and volunteers who will greet you and are available throughout the day to answer your questions. We aim to make your visit as comfortable as possible.

When you arrive, please check in at our reception desk. If you are accompanying a patient and would like to leave the area, please leave a phone number with our liaison staff.

For your comfort and convenience, our Atriums offer:

Cell phone charging stations
Complimentary coffee and tea
Computers with free internet access
Free Wi-Fi
Newspapers and magazines
Vending machines
Pyramid Cafe (4th floor and lobby)

For information on where to eat, please ask for a copy of our Neighborhood Directory. At HSS, cafes are located in the lobby and the 4th floor of the Main Hospital and in the Belaire Building.

Information for your visit to HSS

    Contact Information

    Ambulatory Surgery (9th floor): 212.774.2179
    Same Day Surgery (4th floor): 212.774.2201
    Hand and Foot Center (1st floor): 646.797.8545
    Special Procedures Unit (429 E. 75th St.): 646.714.6768

    24-Hour Patient Information: 212.606.1377

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